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Frequently Asked Questions
Can the strap be adjusted?
Can the strap be adjusted?
You can add a complimentary tool kit to your order for just $9.99, making it easy to adjust your strap properly.
What movements do you use?
What movements do you use?
Our watches feature trusted Seiko automatic movements including NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64, and VK61
These globally recognized movements provide dependable accuracy for everyday wear.
Do your watches come with a warranty?
Do your watches come with a warranty?
Every watch crafted in our workshop comes with a free two-year warranty. This covers manufacturing defects and operational issues that may arise under normal use.
Please note that our watches are not designed for swimming or similar activities. The warranty does not cover scratches, water resistance issues, or damage caused by tampering with the watch. To ensure the longevity of your timepiece, we strongly advise avoiding such conditions.
Additionally, the warranty applies exclusively to the movement and does not extend to other components of the watch.
Is it possible to change the strap or dial?
Is it possible to change the strap or dial?
Looking for something unique? We can make your watch completely custom. Just send us a Instagram message, and we’ll reply within 24 hours to explore the options.
Are you associated with Seiko?
Are you associated with Seiko?
Absolutely not.
We exclusively use genuine Seiko automatic movements, chosen for their proven quality and reliability. Each timepiece is then assembled with custom parts, tailored uniquely for every client.
Can I desing my own watch?
Can I desing my own watch?
Absolutely! With our Configurator, you can design your own dream watch. Choose from a wide selection of customization options - including dial designs, case finishes, hands, bezels, and more. To create a timepiece that’s uniquely yours.
Are the watches waterproof?
Are the watches waterproof?
Each watch offers 3ATM water resistance, ensuring reliability for daily use in situations like light rain or accidental splashes. They are not designed for swimming or diving.
Keep in mind that things like a loose crown, sudden impact, or quick temperature changes can affect water resistance.
Also, any water-resistance markings on the dial are decorative and don’t reflect the actual rating.
I’m looking for a specific watch but can’t find it
I’m looking for a specific watch but can’t find it
With countless combinations available, not every option can be displayed on our website. Simply contact us through Instagram with your preferred model, and we will craft it exclusively for you.
What is a Seiko Mod?
What is a Seiko Mod?
A Seiko mod is the art of customizing a Seiko watch by swapping components such as dials, hands, bezels, or straps to achieve a distinctive look or enhanced functionality. This process gives our customers the freedom to craft a timepiece that reflects their personal style, preferences, or practical needs. Each watch is hand-assembled by highly qualified watch builders using a carefully selected range of genuine and premium aftermarket parts, bringing your vision of the perfect watch to life.
How long does shipping take?
How long does shipping take?
Each of our watches is carefully handcrafted to ensure exceptional quality. Once your order is placed, your watch will be built and prepared for shipping within approximately 3–5 business days. International delivery then takes an additional 7–12 business days.
As for shipping costs - you don’t need to worry. We offer free worldwide shipping, covered entirely by us. It’s our way of thanking you for your support and choosing our brand, while providing the personalized service that sets us apart.
Is international delivery available?
Is international delivery available?
Yes, we provide free worldwide shipping on all orders over €150. Delivery times may vary depending on your location.
Will additional customs fees apply upon delivery?
Will additional customs fees apply upon delivery?
You will not incur any extra costs. All taxes and import duties are fully covered by us, guaranteeing a smooth delivery experience.
The listed price is final, with no unexpected fees.
How can I track my order?
How can I track my order?
As soon as your order ships, we’ll send you an email with your tracking number so you can follow your order along the way.
If the message does not appear in your inbox, kindly check your spam or junk folder. You can also access your tracking details anytime using this link.
How can I find my order confirmation?
How can I find my order confirmation?
Your order confirmation is sent automatically to your email once the order is placed.
If you haven’t received it within 24 hours, please first check your spam or junk folder. If it’s not there, contact us by email and we’ll verify your order.
Can I cancel my order?
Can I cancel my order?
There is a short window between placing your order and it entering processing. If you email us immediately after placing your order, we may be able to cancel it before processing begins.
Please note that cancellations are only possible within 24 hours of purchase. After this period, your order will already be in processing or shipping, but you will still have the option to return it once delivered.
Can I return or exchange my watch?
Can I return or exchange my watch?
You can return your watch within 30 days as long as it’s unused, undamaged, and in the original packaging with all tags attached.
If there’s an issue with delivery or your package arrives damaged, we’ll happily exchange it for you at no extra cost.
Please note that customised watches cannot be returned. If you’d like to make a return, we’ll provide the correct return address. For any questions about size or details, just send us an email.